 |
|
|
|
| Operations & Technology |
 |
 |
|
The Operations staff provides complete information technology support for over 500 personnel in the Office of the Secretary.
A central Help Desk staff and engineering support team provide full service, multilevel support for all end-user desktop computing needs. Services include: - Hardware maintenance
- Configuration control
- Standard software loads
- Technology planning services
- Technical services
- Technology refreshment for PC systems
- Systems integration
- System security monitoring Network monitoring
- Remote user access
- Asset management
- Software distribution
- Remote desktop control
- Server management
The staff uses a variety of servers to provide electronic mail, file and print services, Internet access, connection encryption, and database hosting.
Services are provided through a contract with Bowhead Support Services, Inc., an Alaska Native Corporation and Certified SBA 8(a) concern. |
|
|
|
|
|
|
|
|
|
|
|
|
